Refund & Concellation Policy
- An order is eligible for return within 7 days from the date of delivery.
- Customer has to raise a return request by sending an email to tejaswinitexmarketing@gmail.com / Whatsapp to +91 8523979788 with the order details & the return reason.
- In case of damaged / incorrect item, a photograph / unpacking video of the product, the price tag & the packing cover which got delivered is mandatory.
- Once a return is approved, the item has to be packed & shipped to the below address Attn: N S Senthil Kumar, Tejaswini Tex Marketing, 4/412, Kanjamalaiyur, Edanganasalai-PO, Salem-DT, Tamil Nadu – 637502.
- We shall process the refund once we receive the product.
- The product must be in unused condition in its original packaging along with its original tags and invoice, failing which refund may not be possible.
- All the refunds will be credited to the same payment mode through which the order was paid. The refund might take 6 to 8 working days to credit from the date of initiation.
- The shipping charges for sending the products back has to be borne by the customer in case of free delivery.
- Please note that the size, weight, and color of the products may vary slightly from the representations displayed on our website or in promotional materials. Variations in size, weight, and color can occur due to factors such as individual screen settings, lighting conditions during photography, and the inherent nature of handcrafted or hand-dyed products.
- We shall not be liable for any claim arising out of any special, indirect, remote, economic or consequential loss or damage.
- Presently we do not have exchange option.
- In case there is an order cancellation, please do so before it is shipped. Reverse logistic charges are applicable once the order is dispatched.